Log In

MedBoard Customer Survey 2025 Results

At MedBoard, we are constantly working on delivering a platform shaped to the needs of Regulatory, Clinical and Market professionals to transform and speed up their processes, improve the quality of work, and to increase the value of their time. With the professional at the very centre of our developments and mission, we value more than anything our customer’s feedback and inputs, this has been our motto since day 1.

This year, MedBoard has conducted a Customer Survey to measure, quantify, and share the impact and ROI that our platform has on our users. The survey represents a sampling size of hundreds of MedBoard users, from large organizations to start-ups.

Productivity Increase

3x to 10x

Faster Processes

76% of MedBoard users reported
performing actions more than 3x faster. 
38% of them achieving 5x or 10x faster.

50%

Reduced Manual Work

86% of MedBoard users report reducing
by more than 50% the need for
manual actions and work.

"Duplication of work has been minimalized between Excel tracking sheets and actions
now that we have all the capabilities of systematic reviews."
Senior Regulatory Intelligence Specialist

Quality of Work

Beyond the quantitative metrics of time and cost savings, MedBoard also delivers measurable qualitative improvements, supporting professionals in achieving higher-quality outcomes and having more control over their processes.

86%

Quality and Consistency

86% of Medboard Users reported having improved the quality and consistency of their work.

57%

Performing better

57% of users reported performing better with the support of MedBoard automations.

38%

Work Management

38% of MedBoard users reported being able to track work more efficiently, and improved visibility and control over the processes.

"It is helping us perform our process more consistently and deliver consistent outputs.
The clear structured, systematic process and ease of reporting is certainly helping with quality and consistency"
Clinical and Regulatory Affairs Associate

Easy to use

91%

Customer Easy to Use

91% of MedBoard users
find the platform easy to use

"What I like about MedBoard is its speed, its user-friendly interface, its ease of use, and the fact that everything is at the user's hand, from simple to more complex tools."
QA/RA Consultant

Job satisfaction

Looking ahead to productivity and process improvements, MedBoard also prioritizes the well-being of its users. MedBoard’s mission is to support professionals through information accessibility, and tools to make processes faster and more controlled, to let them focus on what truly matters.
This alleviates the pressures of managing complex and repetitive tasks, helping professionals feel more satisfied.

52%

Less Overwhelmed

52% of users reported feeling way less overwhelmed by their tasks.

62%

More Satisfaction

62% of users reported feeling more satisfied by using their time for more knowledge-based and value-added tasks.

67%

Less Procrastination

67% of users reported being less prone to procrastinate since using MedBoard.
"Automating some of my tasks has definitely brightened my days!
I find it easier to meet some goals as I'm not as annoyed by having to repeate manual tasks."
Chief Regulatory Officer

Customer Satisfaction

MedBoard is designed to remain intuitive and user-friendly while ensuring the many solutions the platform provides, with exceptional support for all users. The survey results reinforce this commitment, and together with all of the above, this translates into impressive Customer Satisfaction metrics.

100%

CSAT

Customer Satisfaction (CSAT) Score, with an average
overall satisfaction with MedBoard of 4,8/5.

91%

CES

Customer Effort Score (CES), 91% of users agree that
they always find what they need on MedBoard.

"I've never used a program like this in previous companies and wish I had this tool my entire career.
Having everything I may need in one place has been so convenient."
Senior Regulatory Affairs Specialist

Customer Support

100%

Customer Service & Support Score

With an average score of satisfaction with the
MedBoard Customer Service & Support of 4,9/5.

"The team behind MedBoard is unique - their responsiveness, dedication, problem solving approach and quick resolution of issues, together with their willingness abd ability to implement feature requests - goes above and beyond any other platform I worked with in the past."
Chief Regulatory Officer

MedBoard in one or few words?

Finally, we have have asked our customers to describe MedBoard with one or few words, these are some of the answers!
 

“Game-changer”

“Essential”

“My life-saver”

“Simplify”

“A great all in one solution for the regulatory professional. Efficient tool, that constantly evolves based on market needs.”

“Smart, user-friendly and reliable tool for recording regulatory requirements. Very friendly and professional team.”

“Intuitive and simplifying”

“Amazing!”

“Clear and concise”

“Amazing resource”

“A game-changer in regulatory and literature/clinical searches.”

“Reliable, user friendly,
and evolving.”

“Informative platform medical device industry and regulations.”

“MedBoard has been an outstanding change in our way of performing literature seach!”

“Helpful tool to facilitate meeting the rigorous requirements of MDR.”

“MedBoard is a reliable single source for intelligence information.”

“A concise, well organized and searchable location for all RA information.”

“This is a very useful platform that offers us a global overview of different aspects of our work.”

These impressive metrics and ROI give MedBoard more motivation to improve every day and keep satisfying its users.

Here we go 2025!

Ready to Get Started?

Request a free demo today to see how MedBoard can transform your organization and teams

Request Demo