MedBoard Customer Survey 2025 Results
At MedBoard, we are constantly working on delivering a platform shaped to the needs of regulatory, clinical and market professionals to transform and speed up their processes, improve the quality of work, and to increase the value of their time. With the professional at the very centre of our developments and mission, we value more than anything our customer’s feedback and inputs, this has been our motto since day 1.
This year, MedBoard has conducted a Customer Survey to measure, quantify, and share the impact and ROI that our platform has on our users. The survey represents a sampling size of hundreds of MedBoard users, from large organizations to start-ups. These are our results:
Productivity Increase
3x-10x
Faster Processes
78% of MedBoard users report
performing 3x to 10x faster,
accelerating their work massively.
50%
Reduced Manual Work
86% of MedBoard users report reducing
50% or more the need for
manual actions and work.
Quality of Work
86%
Quality and Consistency
86% of Medboard users report having improved the quality and consistency of the work using MedBoard solutions and automations
91%
Find the information they need
91% of MedBoard users report always finding the data or information they need in the data platform
Easy to use
95%
Platform – Easy to Use
95% of MedBoard users
find the platform easy or very easy to use,
with the rest just neutral
Job satisfaction
This alleviates the pressures of managing complex and repetitive tasks, helping professionals feel more satisfied.
87%
Improved Job Satisfaction
Job satisfaction has been impacted in many ways to our users, these are some of the examples reported to us:
Less Overwhelmed
Time for value-added tasks
Less Procrastination
Customer Satisfaction
100%
CSAT
Customer Satisfaction (CSAT) Score, with an average
overall satisfaction with MedBoard of 4,8/5.
Customer Support
At MedBoard, our users’ satisfaction is our utmost priority. Our responsive approach ensures we’re always ready to assist, implement feedback, and resolve issues promptly. As of today, MedBoard has fulfilled hundreds of customers’ requests. This dedication helps us improve every day and exceed expectations, fostering a seamless experience for every user.
100%
Customer Service & Support Score
With an average score of satisfaction with the
MedBoard Customer Service & Support of 4,9/5.
MedBoard in one or few words?
“Game-changer”
“Essential”
“My life-saver”
“Simplify”
“A great all in one solution for the regulatory professional. Efficient tool, that constantly evolves based on market needs.”
“Smart, user-friendly and reliable tool for recording regulatory requirements. Very friendly and professional team.”
“Intuitive and simplifying”
“Amazing!”
“Clear and concise”
“Amazing resource”
“A game-changer in regulatory and literature/clinical searches.”
“Reliable, user friendly,
and evolving.”
“Informative platform medical device industry and regulations.”
“MedBoard has been an outstanding change in our way of performing literature seach!”
“Helpful tool to facilitate meeting the rigorous requirements of MDR.”
“MedBoard is a reliable single source for intelligence information.”
“A concise, well organized and searchable location for all RA information.”
“This is a very useful platform that offers us a global overview of different aspects of our work.”
These impressive real evidence metrics and ROI proves the value of MedBoard with quantitative and qualitative data.
This ensures strong foundations to continue delivering to our customers, the best is yet to come…
Here we go 2025!
Ready to Get Started?
Request a free demo today to see how MedBoard can transform your organization and teams